Download Nexus One User guide

Download User Guide Here

All Nexus Phone Support Numbers

For pre-sales questions not addressed in Help Center, please email For questions related to using your Nexus One with a Google Apps account, please contact your IT admin.

Existing Order (Status and shipping)

For questions about your existing order, please contact Nexus One support from Google at 1-888-48-NEXUS (63987). Open daily from 7:00 am EST to 10:00 pm EST.

If you are calling from outside of the US during our regular business hours (12:00 GMT to 03:00 GMT), please dial 1-404-978-8888. International calling charges may apply.

IMPORTANT NOTE: You will be asked to provide your Google order number to speak to a customer support representative. Your Google order number is a 15 digit number which is sometimes preceded by a "G". Please follow these instructions to find your Google order number.

Technical Support

For technical support, please contact Nexus One support from Google at 1-888-48-NEXUS (63987). Open daily from 7:00 am EST to 10:00 pm EST.
If you are calling from outside of the US during our regular business hours (12:00 GMT to 03:00 GMT), please dial 1-404-978-8888. International calling charges may apply.

IMPORTANT NOTE: You will be asked to provide your device IMEI number to speak to a customer support representative. To find this information, please see the instructions on How to find your device IMEI number.

Repairs and returns

For repairs and returns, please contact HTC customer care at 1-888-216-4736. For additional details and international support, please visit HTC's website.

Contact Google For Genaral Questions On NExus 1

For general questions about applications, hardware or the purchasing process, enter your information in the fields below and click 'Submit' to send an email to the Nexus One Team. We'll use the information you've provided to address your inquiry.

Contact Google Support

Contact Google Support To Change An Order

• When you want to edit or remove payment information
• When you want to edit or remove a shipping address

Contact Google For Refund

Go to the link below and Enter your details.


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Contact Google support to Return your order

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Contact Google When Shipment is Damaged

Go to the link below and enter your details.

Contact Google Support