All Nexus Phone Support Numbers

For pre-sales questions not addressed in Help Center, please email For questions related to using your Nexus One with a Google Apps account, please contact your IT admin.

Existing Order (Status and shipping)

For questions about your existing order, please contact Nexus One support from Google at 1-888-48-NEXUS (63987). Open daily from 7:00 am EST to 10:00 pm EST.

If you are calling from outside of the US during our regular business hours (12:00 GMT to 03:00 GMT), please dial 1-404-978-8888. International calling charges may apply.

IMPORTANT NOTE: You will be asked to provide your Google order number to speak to a customer support representative. Your Google order number is a 15 digit number which is sometimes preceded by a "G". Please follow these instructions to find your Google order number.

Technical Support

For technical support, please contact Nexus One support from Google at 1-888-48-NEXUS (63987). Open daily from 7:00 am EST to 10:00 pm EST.
If you are calling from outside of the US during our regular business hours (12:00 GMT to 03:00 GMT), please dial 1-404-978-8888. International calling charges may apply.

IMPORTANT NOTE: You will be asked to provide your device IMEI number to speak to a customer support representative. To find this information, please see the instructions on How to find your device IMEI number.

Repairs and returns

For repairs and returns, please contact HTC customer care at 1-888-216-4736. For additional details and international support, please visit HTC's website.